EasyFlow ITSM

I.T. Service Management


EasyFlow ITSM

I.T. Service Management

EasyFlow is the name given to PT Inovação's process model compliance program with the respective architecture and functionality of support systems, ensuring the maintenance of currently assigned certifications.

ITSM regards the component of the said program to align with well-established standards of IT Service Management processes.

Scope

Process design and implementation; CMDB Modeling; Root Cause Analysis; ITSM software suite

Service: 

ITSM Consulting, Design, Operation & Maintenance

Experience

January 2007- Present

Components

Configuration, Incident, Problem, Request, Release, Change and SLA Management; Reporting; Interfaces with external systems

Technologies

BD: Sql Server
Other Software: BMC Remedy
Others: ITIL/ ISO20000; Apollo RCA

Projects

ITSM: PT Inovação